Refund Policy

Thank you for choosing fireuptv. We strive to provide you with the best IPTV services and support. However, we understand that there might be circumstances in which you need to request a refund. Please review our refund policy below:

1. Subscription Plans: Our subscription plans are based on a recurring billing cycle (monthly/quarterly/annual). Refunds for subscription plans will be considered under the following conditions:

• Cancellation within Trial Period: If your subscription plan includes a trial period and you cancel your subscription within the trial period, you will be eligible for a full refund.
• Technical Issues: If you experience technical issues with our service that we are unable to resolve within a reasonable timeframe, you may be eligible for a prorated refund based on the remaining days of your subscription.

2. One-Time Purchases: For one-time purchases such as equipment or special packages, refunds will be considered under the following conditions:

• Defective Equipment: If you receive a defective device or equipment, we will provide a replacement or a refund upon return of the defective item.
• Non-Delivery: If you do not receive the purchased item(s) within a reasonable timeframe, please contact us to initiate an investigation. If the item(s) cannot be delivered, a refund will be issued.

3. Refund Process: To request a refund, please follow these steps:

• Contact our customer support at  contact@fireuptv.com  to initiate the refund process. Please provide your order number and a detailed explanation of the reason for the refund request.
• Our support team will review your request and may ask for additional information or troubleshooting steps to resolve the issue.
• If your refund request is approved, the refund will be processed using the original payment method. Please allow 16 Days for the refund to reflect in your account.

4. Exclusions: Refunds will not be provided under the following circumstances:

• If you have violated our terms of service or acceptable use policy.
• If the refund request is made after the trial period (if applicable) or beyond 16 days  from the date of purchase.

5. Contact Us: If you have any questions or concerns about our refund policy, please contact us at  contact@fireuptv.com . We are here to assist you.

6. Changes to the Refund Policy: We reserve the right to update or modify our refund policy at any time. Any changes will be posted on our website, and the date of the last update will be indicated at the beginning of the policy.